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FAQ

FAQ

Customise

Who makes your pieces?

All of our furniture is crafted by skilled furniture artisans, from cutting the timber for your sofa frames, and sewing the fabric to upholster your pieces.

Can you help me design my sofa?

We love designing furniture and would be happy to help you find and design the right piece for your home. Our interior design team can help you with fabric colours and styles which will suit your space.

What happens if I don’t like my creation?

We know you are going to love your furniture. If for any reason you don’t like your item, you are welcome to return it.
  • • We will refund you 100%
  • • You are responsible for the one way return of the item
  • • You have 100 days to make your decision to return
 

Shipping

Where do you ship to?

Furniture & Me ships custom made furniture all around the world.

Could you help deliver the lounge into my house?

Shipping is free curbside delivery only and you must be present to accept the delivery. Extra charges apply if you require further assistance. Please contact us on +61 2 9557 0226 or email us if you would like to arrange this.
 

Payment

What is Afterpay?

Afterpay is a way to order your product without needing to pay the whole amount upfront. We ship your order out as normal once it has been manufactured and you pay it off fortnightly over 8 weeks.

Is there a cost for using Afterpay?

No! There is no extra cost, interest fees, or added fees to use this service. The only time you will need to pay a fee is if you miss a payment. Please see the Afterpay Terms & Conditions for further information about late fees.

Who can use Afterpay?

Afterpay is available to all people who:
  • • Live in Australia;
  • • Are at least 18 years old;
  • • Have a valid and verifiable email address and mobile number; and
  • • Use an Australian credit or debit card to make the purchase.

What is Split Afterpay?

Split Afterpay is an exclusive Furniture & Me opportunity that allows you to split your payment over 16 weeks. This means you have a longer period of time to pay off your purchase with smaller repayments! You can purchase your product, receive the product after it has been manufactured, and pay it off over 16 weeks. Split Afterpay gives you the chance to pay smaller amounts over a longer period of time.

How does Split Afterpay work?

Split Afterpay works by splitting your purchase in half over 16 weeks with repayments every fortnight, totalling 8 repayments. This means you will complete two Afterpay transactions, OR one Afterpay transaction, and the remaining balance through Paypal.
You purchase the product, receive the product once it has been manufactured, and pay it over 16 weeks.

The process is simple, we will use a $1000 product as an example:

  • 1. Simply pay 4 payments of $125 over 8 weeks through Afterpay
  • 2. A further 4 payments of $125 over 8 weeks through Afterpay
  • OR
  • $500 through PayPal

Who can use Split Afterpay?

Split Afterpay is available to all people who:
  • • Live in Australia;
  • • Are at least 18 years old;
  • • Have a valid and verifiable email address and mobile number; and
  • • Use an Australian credit or debit card to make the purchase.

I want to pay my Split Afterpay order off sooner, can I do this?

Yes! You can pay off your order early if you would like. This can be done at the end of your first 8 weeks, if you do not wish to continue with another 8 weeks of Afterpay, you can choose the option of paying the remaining balance through PayPal.
 

Warranty

How long is the warranty on your products?

We provide a 2 year replacement warranty on our products if your piece is damaged within that time. Please contact us on +61 2 9557 0226 or Email Us for assistance.